Question 1

Why are you selling your collection?

Accepted Answer

After speaking with my family we believe it is the best time for us. We hardly touch any of these beautiful titles and they would be better served in a new home.

Question 2

Why Not make more FPGA consoles?

Accepted Answer

While I will not be producing anymore Multisystem units we never said we wouldnt make more consoles.

Question 3

Why are you following ebay sales and PriceCharting for your prices?

Accepted Answer

It is the best way to confirm verified sales of games of equal condition. We will work hard to update prices accordingly.

Question 4

How does Marsupial Solutions determine the price of used video games?

Accepted Answer

We strive to offer fair and competitive prices for used video games. The pricing for each game is determined by several factors: its condition, completeness, and recent sales trends. A game in mint condition with its original packaging and manuals will be valued higher compared to one without its box or showing signs of wear. Additionally, we regularly monitor the market to ensure our prices reflect the most recent sales data, allowing us to offer both buyers and sellers the best possible value. If you have any specific questions about pricing or wish to get an appraisal, feel free to visit our store or contact our customer service team.

Question 5

I want to return a game I found cheaper online.

Accepted Answer

No problem, please refer to our return policies.

Question 6

Why was my return request for a video game declined?

Accepted Answer

We strive to provide our customers with the best possible experience, including a clear and fair returns policy. If your return request was declined, it could be due to one or more of the following reasons:

1. Condition of Product: The returned item was in a different condition than when it was originally sent. All returned products must be in their original packaging and in the same condition as when purchased.
2. Item Swap or Missing Components: The returned item was swapped out or some components were missing. All parts, manuals, and accessories that came with the product need to be included in the return.
3. Return Window Exceeded: The return request was made after the 30-day return window expired. Returns must be authorized within 30 days of the purchase date.

If your situation doesn't fall under these categories, please contact our customer support team for further assistance. We're here to help ensure you have a positive experience with our store.

Question 7

Do you offer discounts for bulk orders of video games and accessories?

Accepted Answer

Yes, Marsupial Solutions is committed to accommodating the needs of our customers. We consider all orders, including bulk purchases of video games and accessories. If you believe your larger order warrants special pricing or negotiation, please contact us directly. Our team is ready to discuss and find the best solution for your bulk purchasing needs. We strive to provide exceptional value and service to all our clients.

Question 8

Do you ship worldwide?

Accepted Answer

Upon review, we will permit international shipping, though it is prohibitively expensive. The buyer understands that customs may cause damage, which is not covered under the warranty.

FAQ

Frequently asked questions